Data bundles

The data bundles were never loaded onto my modem device but I have been billed for it. It just so happens that Vodacom had difficulties with allocations over the weekend and Nwabisa told me that on her side it shows that the 2GB bundles were loaded and are now finished. This is totally ridiculous and unacceptable, I expect Vodacom to rectify this situation as a matter of urgency. She gave me reference, my cell no.20:46 03/08/2015.