MK
Millicent K
1 reviews | Active since Aug 2013
01 Aug 2015, 20:49
data bundles
I'm so annoyed with Vodacom, I have three contracts with them and all my bundles were not loaded as per the contract...guess what they did...they decided to bill me from the credit i had on my phone! When i checked my balance the monthly 3gig i get was reflecting little did i know that 3gig was not active. I don't know why i am incurring costs for Vodacom's internal technical problems. Sooo unfair on customers
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Vodacom's replyOfficial
02 Aug 2015, 08:29Hello Millicent.Kabwe,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Aug 2015, 08:29
Official
Hello Millicent.Kabwe,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,