1 reviews | Active since Nov 2017
Data bundles
Today, 20/11, I received an sms at 16:17 that I had less than 249MB of data left. I got home, got into my running gear, left my phone charging with no active internet connections, then l left. I came back to a series of smses from vodacom which all came in at 18:05, giving an account of my data bundles being depleted! Lo and behold, I was already on R601 out of data bundle usage! How? What consumed my data? I was offline all this time!! I need a reply!! The call center agent was not even helpful when I called in for an answer
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Phaphama
Kindly be advised that your query has been forwarded to the Corporate department for urgent assistance. Your reference number is EC-0C5X-27G5PZ.
Regards,
RJ
Best regards,
Dear Phaphama
Kindly be advised that your query has been forwarded to the Corporate department for urgent assistance. Your reference number is EC-0C5X-27G5PZ.
Regards,
RJ
Best regards,