DR
Deayon R

1 reviews | Active since Jul 2012

14 Oct 2017, 13:37

Data Bundles

I'm trying to purchase 10 gigs data as Vodacom has the promotion that doubles the data purchased. This can only be done from the My Vodacom app. When requesting to make payment via credit card (as per the option), you need to register your credentials as higher authority is required. This is where the wheels fall off as you need to register for my Vodacom App to continue. Why should I do this considering I am already signed on to My Vodacom app? At 12:03 I called the Call Centre and had to be transferred to Support. Support said I needed to use a debit card and not a credit card (why have the option of credit card if it does not work was my thought ). I was told she would call me back in 10 mins to see if I had come right using a debit card. It is now 13:35 and I am still have no call back, no data and no service. This is unacceptable and pathetic service from Vodacom.

0
Replies (3)
Vodacom
Vodacom's reply15 Oct 2017, 09:37
Official

Dear Customer,

We are currently investigating this matter and will update you regarding.

Accept our sincere apology for any inconvenience caused.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Kind regards

Vodacom Consumer Websites

Best regards,

Vodacom
Vodacom's reply16 Oct 2017, 15:11
Official

Good Day Deayon

Thank you for taking the time to voice your concern.

Kindly note that feedback was successfully sent via sms to the number in question.

Regards

RO

Best regards,

DR
Deayon R's update16 Oct 2017, 16:45
Reviewer Update
Feedback? I was sent a link with the terms and conditions of the promotion (which I cannot access as I do not have data). All I want to do is buy data, the promotion was a bonus if it actually worked, is that so difficult for Vodacom to assist me with buying data using my credit card or debit card via My Vodacom Application? (My Vodacom Application does allow me too with or without promotion ) If I did not qualify for the promotion why does it come up on My Vodacom profile or why did the agent not tell this to me when I called in. Instead I was transferred to customer support. What does the terms and conditions have to do with me not being able to purchase data using my credit or debit card. I Currently have 4 contracts with Vodacom and this is the service I get. Pathetic service from Vodacom.