1 reviews | Active since Oct 2015
Data bundle used in wrong order - THEFT
I have two data bundles active, with different expiry dates. Here is the usage history for yesterday 2015-10-21 (I monitor this myself via the website as Vodacom provides no way of reporting on it):<br> <br> 2015-10-21 07:00<br> Data 3 GIG (1.86GB remaining) expires 2015-10-22<br> Pay Once Data 2GB (0.34GB remaining) expires 2015-12-11<br> <br> 2015-10-21 10:00<br> Data 3 GIG (1.86GB remaining) expires 2015-10-22<br> Pay Once Data 2GB (0.21GB remaining) expires 2015-12-11<br> <br> 2015-10-21 13:00<br> Data 3 GIG (1.86GB remaining) expires 2015-10-22<br> Pay Once Data 2GB (0.19GB remaining) expires 2015-12-11<br> <br> 2015-10-21 16:00<br> Data 3 GIG (1.86GB remaining) expires 2015-10-22<br> Pay Once Data 2GB (0.08GB remaining) expires 2015-12-11<br> <br> As you can see, Vodacom is deducting from the bundle which expires on 2015-12-11, even though I have a bundle expiring 2015-10-22 (today) with plenty of data remaining.<br> <br> The net result is that I have to top-up now, even though I have almost 2GB remaining on my 3GB bundle, as it will expire shortly.<br> <br> This is really sharp practice by Vodacom - bundle should be used in the order that they expire!!!
Thank you for voicing your concern to our office.
It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organisation. You will be contacted shortly.
Regards
MK
Best regards,
Thank you for voicing your concern to our office.
It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organisation. You will be contacted shortly.
Regards
MK
Best regards,
