MM
MOLIFI M
1 reviews | Active since Dec 2019
30 Dec 2019, 10:45
Data bundle purchases not reflecting even after the monies has be deducted
Purchasing of data through the *135# option and online banking but the data balance still reflected 0 balance. Vodacom sents an sms confirming that the purchase, however the data balance is still on 0 balance.
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Replies (2)
Vodacom's replyOfficial
30 Dec 2019, 12:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Dec 2019, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
MOLIFI M's updateReviewer Update
05 Feb 2020, 11:36 Data bundle purchases not reflecting even after the monies has be deducted
To whom it concern
A Vodacom consultant contacted a couple of days after i wrote my initial query. I appreciate the response.
However, I have further gone to experience the same challenge where after purchasing data bundles, via the *135# option, my data bundle balance still sits on zero after numerous purchases.
Please assist, again
To whom it concern
A Vodacom consultant contacted a couple of days after i wrote my initial query. I appreciate the response.
However, I have further gone to experience the same challenge where after purchasing data bundles, via the *135# option, my data bundle balance still sits on zero after numerous purchases.
Please assist, again
MM
MOLIFI M's update05 Feb 2020, 11:36
Reviewer Update
Data bundle purchases not reflecting even after the monies has be deducted
To whom it concern
A Vodacom consultant contacted a couple of days after i wrote my initial query. I appreciate the response.
However, I have further gone to experience the same challenge where after purchasing data bundles, via the *135# option, my data bundle balance still sits on zero after numerous purchases.
Please assist, again
To whom it concern
A Vodacom consultant contacted a couple of days after i wrote my initial query. I appreciate the response.
However, I have further gone to experience the same challenge where after purchasing data bundles, via the *135# option, my data bundle balance still sits on zero after numerous purchases.
Please assist, again