Data bundle purchases

Over the past two weeks or so, I've tried to purchase data bundles from Vodacom on multiple occasions - via the website and by dialing *111#. None of the transactions came back with any errors, yet none of the bundles have have been credited to my total available data, nor do they reflect on my account. I've tried to seek support from Vodacom via the online chat capability on the MyVodacom website, but that feature seems to be broken.<br> <br> I'm now faced with an account on which I appear to be charged out-of-bundle rates, despite the fact that I've attempted to purchase data bundles from Vodacom. In other words, Vodacom makes a mess of things and I have to foot the bill - that is completely unacceptable! Also, my bill for March (so far) on the MyVodacom website reflects an amount of R191.66 (excl. VAT) with VAT of R418.86. Not only do your client-facing transactional systems seem to be on the brink, but it also seems to be the case with your billing systems. Unless I missed something during the budget speech, South Africa does not have a VAT rate of 258%.<br> <br> Please sort this out. All of my recent interactions with Vodacom have left much to be desired - bordering on pathetic.