Data bundle purchased via USSD has disappeared

<p>On 10 July 2016 I credited my mobile phone with R400. I then using the USSD interface purchased a prepaid 6 month 500mb per month data bundle. The puchase was confirmed by sms and my voice and data bundle balances were confirmed using *111*502#. Everything worked perfectly until 1 Aug 2016. On that date I should have received my 500megs of data for the month of August 2016 - no data. I called Vodacom and logged a complaint on 2 Aug 2016. Todate I have received no response. Firstly it is extremely difficut to navigate Vodacom's telephonic answering system. They make it almost impossible to get to speak to an operator. It took almost 10 minutes before I managed to get to speak to someone. Then the person who tried to help was clearly not knowledgable about the Vodacom products and it was very clear to me this person has difficulty understanding what the issue was. To compound the issue beccause my phone has no data bundle the phone used all my voice allocation. So now I have no voice or data. Today I called again and the person I spoke to was clearly not interested in helping I was told someone will call me back.</p> <p> </p> <p>I have been a loyal vodacom client since the inception of the cellular industry in South Africa. The level of service I have received from Vodacom is absolutely disgusting. </p>