Data bundle purchased but never delivered

Item: Vodacom
Rating: 1
Author: Shaun R

I purchased a 1GB data bundle yesterday at about 11am. This was done through the Vodacom app. All the usual smses came through and it looked confirmed, as the R99 was deducted from my airtime balance. Lo and behold, no data was ever provisioned on my account. So essentially I paid R99 for absolutely nothing.

Please can this be rectified.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

29 Jul 2019, 14:07

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply29 Jul 2019, 14:07

Official

Vodacom's replyOfficial

05 Aug 2019, 09:12

Dear Customer

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.

Kindly be advised that we were not able to make contact with you. Please call 082135 for further assistance

Regards,
Vodacom Consumer Website Team

Vodacom's reply05 Aug 2019, 09:12

Official