Data bundle purchase!

<p>Last week, I had purchased a data bundle via their mobile application. I had received a confirmation message that it was successful but no data had been allocated to me (without being billed for it, thankfully). A day later or so I had purchased via their website and, once again, I received a successful confirmation message but still no data. I then resorted to purchasing via USSD. Same story again. </p> <p> </p> <p>A day later, I called and spoke to a consultant. I was put through to their solutions department. I was informed that the request was not yet approved as it was in a pending state. I was told that this issue would be rectified within 24 hours. Which means 24 hours of being subjected to out-of-bundle data rates. Still, no success. I had called again and this consultant informed me that there is a technical issue on their side and so she would have to purchase the data on my behalf. I was happy with that, just as long as I received my data. </p> <p> </p> <p>24 hours has passed and still no data. So, for the THIRD time, I called Vodacom yet again. This consultant informed me that a purchase was made on their behalf BUT it was not yet SUBMITTED! The consultant who made this purchase FORGOT TO CLICK THE SUBMIT BUTTON! I am absolutely appalled by this behavior! I understand that consultants are, unfortunately, working during this festive season but that does NOT warrant such ridiculous mistakes! I was forced to use large amounts of data at R2 per MB because someone FORGOT TO CLICK SUBMIT! </p> <p> </p> <p>I've been a loyal customer of Vodacom for over 15 years and it looks like that time is soon coming to its end!..</p> <p> </p> <p>This is absolutely ridiculous! </p> <p>Ashvir</p>