1 reviews | Active since Jul 2016

05 Apr 2018, 18:36

Data bundle not removed after numerous request

Requested a data bundle to be removed on numerous occasions they still billing me after crediting this on numerous occasions pathetic

0
Replies (3)
Vodacom
Vodacom's reply05 Apr 2018, 19:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team, MK

Best regards,

Vodacom
Vodacom's reply06 Apr 2018, 17:06
Official

Good day

Thank you for taking my call. Please advise the account holder that we have credited the bundle x2 to accommodate the charge that will reflect on invoice dated May.

We apologise for the delay and for any inconvenience caused.

Regards

Moddy

Best regards,

's update07 Apr 2018, 10:28
Reviewer Update
Still find this unacceptable when I requested this to be cancelled