DG
Dheseegan G
1 reviews | Active since Jan 2012
14 Sept 2019, 19:10
Data bundle not received
I have a data contract, which gives me 30 gigs anytime, plus 30 gigs incentive anytime and 30 gigs night owl, I did contact vodacom letting them know that the 30 gigs incentive was not received, and they saying that it was received but my data usage for the last 30 days is 38 gigs and I only have 11 gigs left from 60 gigs that I supposedly have received I checked on. The 1st it wasnt there I checked again on the 2nd but made 1st contact with them on the 6th and nothing as been resolved as yet all I have is a reference number Ref: ***
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Vodacom's replyOfficial
15 Sept 2019, 12:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Sept 2019, 12:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DG
Dheseegan G's updateReviewer Update
16 Sept 2019, 22:20Thabk you Vodacom fo4 getting a customer service agent to contcat me, the problem still isnt solved, initial contact woth call center was on the 6th of September 2019,since then I called 3 tikes with no joy, could you please treat this matter as urgent as my data will be finished soon and I will have to pay to top up...
DG
Dheseegan G's update16 Sept 2019, 22:20
Reviewer Update
Thabk you Vodacom fo4 getting a customer service agent to contcat me, the problem still isnt solved, initial contact woth call center was on the 6th of September 2019,since then I called 3 tikes with no joy, could you please treat this matter as urgent as my data will be finished soon and I will have to pay to top up...