CE
Candice E

1 reviews | Active since Jun 2013

08 Jan 2016, 15:43

data bundle not being taken from top up airtime

I started my contract with Vodacom less than 24hrs ago,<br> And I am already in tears do be being charged an additional 599 due to not being told the facts.<br> <br> I got a u choose flexi contract 750 after talking to someone instore and was told I could load 10gig a month from the 750 for 599, leaving me with some minutes talk time, dialing*111#.<br> <br> So wen my number finally ported I tried the 30day option and I could only get 3GB of data as the maximum amount, so I then went to \every month"option and it said \""your master account holder will need to grant access to this feature\"" so I phoned Vodacom asking what this meant. They fixed the problem and told me that I could load it off my phone dialling*111#.<br> <br> So wen I was able to acces this I went online and added the every month 10Gig option to my package thinking it would come off my airtime when in fact"

0
Replies (1)
Vodacom
Vodacom's reply08 Jan 2016, 16:20
Official
Hello CandyEvans553,

Thank you for making us aware of this issue.

A consultant will review and then make contact with you to assist.

Kindest Regards
MK
Consumer Website Team