MB
Michael B
1 reviews | Active since Sept 2015
21 Feb 2023, 19:31
Data Bundle not allocated
Can't believe I have to post this on Hellopeter with the hopes of getting a response. Bought a 500mb one day bundle yesterday because the wifi was off due to load shedding and paid by Card. Now it's only a R12 bundle but it was needed to so that I could at least be Connected during load shedding. I emailed Vodacom and rep**** with the authentication answers, it is now more than 24 hours and no response. I then emailed today Tuesday and got a response that their mailbox is full. Good grief. You try and call in and can't speak to someone either. What if this was a R200 or more bundle being purchased and you don't receive your bundle or repsonse to a query.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 Feb 2023, 07:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Feb 2023, 07:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MB
Michael B's updateReviewer Update
22 Feb 2023, 19:48Kindly contact our Mobile Porting Department on *** as they do assist with data purchased through Vodabucks platforms queries. Operating hours are : 08:00-20:00 Mon-Sun & Pub Holidays. What is the point of Vodacom customer care? Why can't they log the issue with whatever department? Why must the client do the running around? You guys can keep the bundle I paid for. This is not worth the hassle.
MB
Michael B's update22 Feb 2023, 19:48
Reviewer Update
Kindly contact our Mobile Porting Department on *** as they do assist with data purchased through Vodabucks platforms queries. Operating hours are : 08:00-20:00 Mon-Sun & Pub Holidays. What is the point of Vodacom customer care? Why can't they log the issue with whatever department? Why must the client do the running around? You guys can keep the bundle I paid for. This is not worth the hassle.
Vodacom's replyOfficial
27 Feb 2023, 10:39Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply27 Feb 2023, 10:39
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,