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sanette P
1 reviews | Active since Apr 2017
13 Apr 2017, 18:24
DATA BUNDLE COMPLAINT
<p>I have been having data bundle problems since 25.03.17 when i wanted to top up on my contract bundle. Reported the problem within 24 hours when i still had data left but now the problem has been going on since then, 8 calls later over 3 weeks, no solutions, no feedback, then reported this directly to the complaints dept via email on Tuesday evening .. still no feedback???????? i was promised repeatedly by everyone involved, including numerous supervisors this will receive urgent attention, still sitting with an exorberent bill of out of data bundle rates which i was charged even though i was told this was an error on the Vodacom website... why is NO ONE getting back to me or sorting out this problem..... Vodacom is not delivering what they are advertising, there is NO CUSTOMER SERVICE...</p>
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Replies (4)
Vodacom's replyOfficial
13 Apr 2017, 22:16Thank you for making contact with us,
This response serves as confirmation that your query has been received.
Please be assured that we have tasked our team to investigate and provide feedback.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Apr 2017, 22:16
Official
Thank you for making contact with us,
This response serves as confirmation that your query has been received.
Please be assured that we have tasked our team to investigate and provide feedback.
Regards
Vodacom Consumer Website Team
Best regards,
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sanette P's updateReviewer Update
18 Apr 2017, 19:58still waiting.... another week has passed.... nothing .... ps - your complaints department is still not responding either ???????
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sanette P's update18 Apr 2017, 19:58
Reviewer Update
still waiting.... another week has passed.... nothing .... ps - your complaints department is still not responding either ???????
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sanette P's updateReviewer Update
24 Apr 2017, 18:14hi does your consumer website team exist? i posted a complaint dated 13\04\2017 and still no response... ps your complaints department does not work either ... close the department or rather give the jobs to people who know what customer service is about and who care about their jobs... Vodacom is not honouring the TFC concept...
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sanette P's update24 Apr 2017, 18:14
Reviewer Update
hi does your consumer website team exist? i posted a complaint dated 13\04\2017 and still no response... ps your complaints department does not work either ... close the department or rather give the jobs to people who know what customer service is about and who care about their jobs... Vodacom is not honouring the TFC concept...
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sanette P's updateReviewer Update
27 Apr 2017, 11:09hi finally got a response and how fast everything went, my problem resolved and thank you to Lesley for your awesome assistance, my faith in Vodacom has been restored:):) you still have a customer for life !
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sanette P's update27 Apr 2017, 11:09
Reviewer Update
hi finally got a response and how fast everything went, my problem resolved and thank you to Lesley for your awesome assistance, my faith in Vodacom has been restored:):) you still have a customer for life !