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Ntsoaki N
1 reviews | Active since May 2012
15 Oct 2016, 18:09
Data bundle cancelled
<p>on 8 Sep, I asked the call centre agent to cance the month to moth 3 GB data budle (R299) to 5 GB data (299), this was done. However today I was told that the bundle was cancelled and upon futher investigation I was told that it looks like the bundle added was a promotional budle for that month only hence the cancellation. This was never communicated to me at the time. May I please have the 5GB (R299) added back on my line as this was not my fault that Vodacom agents cannot adequately communicate the information to customers.</p>
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Vodacom's replyOfficial
16 Oct 2016, 10:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Oct 2016, 10:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,