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1 reviews | Active since Oct 2016

04 Oct 2016, 09:08

Data Bundle

<p>I have been paying for a Mymeg 250 bundle since April 2016 but up to date have not received my bundle. I have contacted Vodacom various times to no avail. I have been told that the technical department were looking into the problem and wil contact me. I have had no calls from Vodacom. My talktime in the mean time is being used up by my data. How is Vodacom going to rectify this problem. I need this fixed asap as it is theft. </p>

0
Replies (9)
Vodacom
Vodacom's reply04 Oct 2016, 09:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update04 Oct 2016, 11:22
Reviewer Update

Thank you

's update06 Oct 2016, 13:17
Reviewer Update

I'm still waiting for somebody from Vodacom to contact me. Pathetic!!!!

's update08 Oct 2016, 09:01
Reviewer Update

I'm still waiting for somebody from Vodacom to contact me. Pathetic!!!!

's update09 Oct 2016, 08:21
Reviewer Update

4 Days and no response and no data bundle.

's update13 Oct 2016, 11:22
Reviewer Update

Vodacom how long is your due course. I will take legal action against you as this is theft. I have not received my data bundle again this month. I have paid for 6 months now. Your service is pathetic

's update18 Oct 2016, 11:07
Reviewer Update

Vodacom, would you like to give us an update on

what went wrong and how you are going to rectify this issue??

's update01 Nov 2016, 09:42
Reviewer Update

Thank you Vodacom. My issue has been resolved.

My account has been credited with the data bundles and Vodacom is giving me my data plan free for the next 2 years. That is service for you.

Thank You

's update18 Nov 2016, 09:49
Reviewer Update

Vodacom I spoke to soon. I have not received my airtime or data for this month. Various calls to your company and the problem has not been resolved.

I have not received the 250meg data plan as you promised Today is the 18th and my account gets debited on the 29th of every month.

Your query has been escalated to a support specialist. Your ref number is:*** Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom

Your query has been escalated to a support specialist. Your ref number is:*** Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom

I will be cancelling my debit order as I am paying for services I am not receiving. I have to keep phoning your company as no one comes back to me.

I want this resolved today, if not I will take my contact elsewhere.