SB
SUSAN B
1 reviews | Active since Mar 2020
17 Mar 2020, 13:57
Data Bundel Expire date change overknight from 1 month to 5 days
I am babbled I payed R149.00 for 1 GB Data on Vodacom Prepaid on 16/03/2020 @19:28 Received an SMS that it is Valid until 16/04/2020 @19:28 Then this morning 17/03/2020 @ 01:13 I received a new SMS Your 1024.00 MB Data bundel is to expire on 21/03/200 @ 15:25:18 - that is 5 days later....
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Vodacom's replyOfficial
17 Mar 2020, 16:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Mar 2020, 16:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team