1 reviews | Active since Mar 2017
<p>good day</p> <p>i am a vodacom client and unhappy with the service that i receive lately. i am on a top up contract and get 5gig a month. on the month of February my data lasted for the whole month which i was happy about but on the month of March, by the 8th of the month my data (5 gig) was depleted which i called and query about cause i have not been using my data any different from the previous month. i keep on buying extra data and it does not last me a day. i have contacted Vodacom and they could not assist me with the query and kept on telling me that the reason is that i use lot on internet which is untrue.</p> <p>although i have enough data on my night owl. i have in previous instances to try and connect after 12am and i am still unable to connect even though i have more that 9gig of data. i even contacted vodacom (082 111) n the 16/03/17 at 00:08 and spoke to an Agent who promised to solve the problem and i should restart my phone which i did i few minutes after i have spoken to her and still i could not log in. i try around 1:00 and i was still off line. i ended up giving up!!!!!!</p> <p>the service that i am receiving from Vodacom is appalling to say the least and i don't see a reason why we still have the night owl gig if one is unable to use them?</p> <p>I would like Vodacom to look unto the matter and explain to me why my data a depleting at a fast pace and why one is not able to log on after 12:00? i am very angry and unhappy about vodacom and want to cancel my contract and go to another service provider who will give me service and value for my money.</p> <p>Unhappy Client</p> <p>TSHEPO MABOKELA (MR)<br /> ********** 032</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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