KL
Karen L
1 reviews | Active since Oct 2019
02 Oct 2019, 08:37
Data bought online, money taken, but data not reflecting!
I am trying to contact Vodacom to sort out an issue I have but between the emails I am sending to Vodacom Customer Care and trying to call the call center I cannot resolve my issue. I bought 2 lots of 3GB @ R229 each on Friday via the online app, the money has gone out of my credit card but the Data has not come through. I am needing the Data urgently and need someone to call me to sort this out. I have sent emails with screen shots and the invoices I received but still no one has bothered to contact me. This is for our business. This is the worst customer care I have come across.
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Vodacom's replyOfficial
02 Oct 2019, 09:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Oct 2019, 09:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
16 Oct 2019, 11:45Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply16 Oct 2019, 11:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team