1 reviews | Active since Feb 2012
Data bought last night and no data appeared - bought 3 times in 10 minutes
Last night I bought 100MB of data, I had not been online and checked the balance and it said I had 7 left which is impossible in 2 minutes when I had not used it, I then went and bought another 100MB and again I received an SMS saying I had 100MB but went to check and balance was then 0. For the last time I downloaded another 100MB and it went through this quickly. I dont run apps in the background and was not using the internet, this is absolutely disgusting that I had to pay R 87 and it was used up in 10 minutes. I took screenshots of everything to prove it to Vodacom. I am constantly having issues which is why I cut my contract but now I am thinking of leaving Vodacom due to this happening as I feel like my money just gets taken and there is never any value in this service provider.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear
Thank you for your patience.
I've responded to you via SMS with feedback.
Regards,
Lucian
Dear
Thank you for your patience.
I've responded to you via SMS with feedback.
Regards,
Lucian
