1 reviews | Active since May 2016
DATA BILLING NIGHTMARE
<p>On 26 May i was busy on the internet when realising my data is running out.I purchased a 1gb bundle for R149 for my one data contract *** and then after a 30 minutes it also ran out,i got a sms DEPLETED. Then i bought another 500mb bundle so that i have enough left for the month.So far that bundle is lasting and should last me until month end.The problem is when i checked my account it stands at R667 which cannot be possible,for this contract i normally pay R89 a month and if i work it buying R149 AND ANOTHER R99 FOR THE 500MB BUNDLE ,my account should be at R337??.So then it means vodacom charged me out of bundle again which is very unfair as i did buy bundles and made provision for my usage.I always check my data balances and will take responsibility if im at fault.Please could you credit my account with R330, i dont think this is the way you should treat loyal customers thank you Nico Bronkhorst ***</p>
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team
Best regards,
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team
Best regards,
Somebody called me from vodacom and explained to me that i downloaded i tunes which caused the high data use . she then downplayed my complaint by telling me that i cannot wait for vodacom to sms me when my data is finished i need to buy bundles before depletion but what is the use of the sms from vodacom then ? Thats nonsense im not happy and then she said as a good faith gesture vodacom gives me a 2 gig bundle within 1 hour im still waiting for it after 2 days? Poor service again vodacom ! Im also not happy with the way i was spoken to lady was arrogant and made me feel was my fault sorry but clients come first please refund me i dont want a bundle i want my r330 back or i cancel my contracts
Somebody called me from vodacom and explained to me that i downloaded i tunes which caused the high data use . she then downplayed my complaint by telling me that i cannot wait for vodacom to sms me when my data is finished i need to buy bundles before depletion but what is the use of the sms from vodacom then ? Thats nonsense im not happy and then she said as a good faith gesture vodacom gives me a 2 gig bundle within 1 hour im still waiting for it after 2 days? Poor service again vodacom ! Im also not happy with the way i was spoken to lady was arrogant and made me feel was my fault sorry but clients come first please refund me i dont want a bundle i want my r330 back or i cancel my contracts