1 reviews | Active since Sept 2015
Data/billing dispute
<p>Hi </p> <p> </p> <p>I had a data/billing dispute with vodacoma on the 29 October, that an extra R300 was debited from my account...apparently a agent advised that it was for additional data which I havent even requested. </p> <p>Feedback was supposed to be provided, today is the 7th... no one bothered to call me back.</p> <p> </p> <p>I only got the below sms which doesn't even help me much. </p> <p> </p> <p>Thank you for your support. Your query with ref number 1-3263****344 has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom</p> <p> </p> <p>Please could someone call or email me back with feedback and also why my account has again been added an additional 2gb? Later they just want to deduct it as they want, which is not on!!! </p>
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
Best regards,
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
Best regards,
So it's been 10 days, spoken to 3 different consultants, all extremely *********** who cannot even help and assist with a simple query, always promising to call back! Vodacom is extremely slap gat when it comes to customer complaints, this just made me not want to upgrade next month, id rather cancel my contract when its finish.... I'm truly unsatisfied with your service!
So it's been 10 days, spoken to 3 different consultants, all extremely *********** who cannot even help and assist with a simple query, always promising to call back! Vodacom is extremely slap gat when it comes to customer complaints, this just made me not want to upgrade next month, id rather cancel my contract when its finish.... I'm truly unsatisfied with your service!