CX
Carlos X
1 reviews | Active since Mar 2014
12 Dec 2016, 14:12
Data billing
<p>Logged onto my Vodacom account only to find that I have been billed for data when the allocated data was not used -17 Nov 2016 12:00:00 484.83MB R18.87 , 17 Nov 2016 12:00:00 0.00MB R357.62, 17 Nov 2016 12:00:00 429.24MB R0.00 , 18 Nov 2016 12:00:00 0.00MB R0.91 - Tried calling 111 numerous times and to no avail as cannot speak to anyone in acounts to credit the account - however they will bill me for the data and only once the technical department replies will they credit ! Had allocated data from Oct 500mb which was carried over to Nov , plus Nov 500 mb which means I had 1gig and Vodacom has billed me !!!</p>
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Vodacom's replyOfficial
12 Dec 2016, 14:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Dec 2016, 14:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,