YG
Yolandi G

1 reviews | Active since Nov 2012

08 Dec 2017, 10:15

Data Billing

Once again Vodacom fails to deliver!!!!!! I took out a new contract with Vodacom mid September month. I was suppose to get a once off 10 gigs of data witch I never did. After phoning and fighting I eventually got the 10 gigs of data! Check the balance on my phone ± 3 weeks ago and it showed 9 Gigs available on the data. Got my bill this morning for November and got charged R2400.00 for data usage, so where did my 10 gig go? Oh it expired because it was only valid for a month. THANK YOU VODACOM FOR NOT TELLING ME THAT ON THE DAY THAT I PHONED YOUR CALL CENTER TO INQUIRE ABOUT THIS!!!!!!!!!!!! No for the joke: You pay R150.00 for a 1 gig of data on prepaid yet Vodacom charges you R1.50 per mb out of bundle rates in other words you then pay R1500.00 for 1 Gig! Oh how wonderful if you receive that message that shows R3638.65 deducted as Vodacom conveniently forgot to inform you that the 10 gig was indeed not once off but only for 1 month! I so wish I never took out this contract! After being a loyal customer for 10 years I know have had enough!!

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Replies (1)
Vodacom
Vodacom's reply08 Dec 2017, 14:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,