Data bill shock - no sms this time and i am left with bitter taste
<p>This is from a time back in october but after talking to a store i dont think was well handled.</p> <p>I used a enourmous ammount of data out of bundle, this i am not desputing. However what i don't understand is that it is on the phone i am paying off. In fact therefore still Vodacom's phone. Every other month going back almost over 3 years i'm sure i top up data, some months 3-5 gigs. I have no problem doing the top up. However it works like clock work run out of data or even get the running out of data sms and I go top up. However this time i recieved no such sms. When i went to query it in the shop they said it was sent. My vodacom SMS come from one number and are in a string of messages and i have rechecked and still nothing ever came through to me. I have subsquently put a cap on my bill and am now considering a second service provider for a data hotspot device just because they won't seem to come to the party. Historically i have bought so much data I am surprissed to see how this even is possible. even on this said bill I bought 1 Gig but it was only because i felt i should have as thats how i had done before, i went of a hunch. Still guys its your phone its your SMS and yet i get the brunt of this. Well maybe i don't entirely, you are going to loose more i guess in the long run.</p> <p>Sorry that it came to this!! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day Vodacom.
So here is the further drama I have had to endure.
I recieved a mail ********** on 5th March 2017.
Subject :EC-0BDF-3CTTT1
In this mail you guys acknowledge everything as mentioned before and attached a letter saying you will out of goodwill credit my account. by R3400 something.
I responded on the 13th saying thanks and asking when it would happen. I heard nothing in response.
Month by month went by and I neither saw the refund materilise nor recieved feedback.
Eventually on 5th of May i decided to call the Help centre. I got assisted by Tsepho Mthembu
I explained everything to him and forwarded the email recieved from you re: The credit.
As yet i have still heard NOTHING and nor has my account been credited. I was on the line to the support centre for ages too in fact and again I incurr the costs of trying to resolve the goodwill your extended to me.
I am about to upgrade my Red Premium account this month on the 20th, but I am wanting to see my account now acctually credited. This has been a highly frustrating experiance as it has gone through moments of frustration, then seemingly joy, but then even further frustration than was experienced before lodging the intial complaint.
Can't this get sorted out easily, I have all the email proofs and trails of conversation.
I continue to incurr costs both physical (airtime,date) & time costs.
Please can this be attended too and resolved ASAP!!!
Thanks
Anthony
Good day Vodacom.
So here is the further drama I have had to endure.
I recieved a mail ********** on 5th March 2017.
Subject :EC-0BDF-3CTTT1
In this mail you guys acknowledge everything as mentioned before and attached a letter saying you will out of goodwill credit my account. by R3400 something.
I responded on the 13th saying thanks and asking when it would happen. I heard nothing in response.
Month by month went by and I neither saw the refund materilise nor recieved feedback.
Eventually on 5th of May i decided to call the Help centre. I got assisted by Tsepho Mthembu
I explained everything to him and forwarded the email recieved from you re: The credit.
As yet i have still heard NOTHING and nor has my account been credited. I was on the line to the support centre for ages too in fact and again I incurr the costs of trying to resolve the goodwill your extended to me.
I am about to upgrade my Red Premium account this month on the 20th, but I am wanting to see my account now acctually credited. This has been a highly frustrating experiance as it has gone through moments of frustration, then seemingly joy, but then even further frustration than was experienced before lodging the intial complaint.
Can't this get sorted out easily, I have all the email proofs and trails of conversation.
I continue to incurr costs both physical (airtime,date) & time costs.
Please can this be attended too and resolved ASAP!!!
Thanks
Anthony