MH
Michelle H

1 reviews | Active since Feb 2016

11 Jan 2017, 16:14

data bill

<p>I have a data contract taken out with Vodacom for 3GB per month and the contract has a call limmit of R50. This december the data exceeded 3GB and excess data was billed beyond the R50 call limmit in multiple connnections for the remainder of the month resulting in a R19000 bill ! This is simply unnaceptable as the contract has SPECIFICALY got a call limmit for the purpose of accidental excess usage. In addition NOT ONE notification was sent to any of the contact numbers to say that the data usage had exceeded the 3GB contract. </p>

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Replies (1)
Vodacom
Vodacom's reply12 Jan 2017, 07:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

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Vodacom Consumer Website Team

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