IT
Ian T

1 reviews | Active since Mar 2013

18 Apr 2017, 15:35

Data being charged without my knowledge of app on new phone

<p>I got my new Sony handset in December 2016 and mid January 2017 I was notified that my data usage is high and I am running out of bundle (never happened before).</p> <p>As I am running my business of this contract I had to buy extra data and then migrated end of January 2017 to avoid this again.</p> <p> </p> <p>Again the dfata was running out at a crazy pace.</p> <p> </p> <p>At Vodashop Irene a very supportive Ruan helped me and pointed out that a Google (Sony) app - Photos was open and that the background data has already used 3Gb of data making back-ups of each photo i take or open during the day.</p> <p> </p> <p>I was then billed a vast amount for this which I refuse to pay as I was not made aware of this and it was running without my knowlege.</p> <p> </p> <p>My service was cut off two weeks ago and after spending 3 days in Irene and Centurion stores they could not even give me the minimal amount to be paid to reconnect my service.</p> <p> </p> <p>After numerous calls to this pathetic service and e-mails from them to me, it is clear that they want me to pay the full amount before reconnection will take place and no payment agreement can be made for this.</p>

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Replies (1)
Vodacom
Vodacom's reply18 Apr 2017, 15:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team