MB
Mapule B
1 reviews | Active since Mar 2014
24 May 2019, 11:35
Data been deleted when locked without using fone.
Data: I bought data 1GB today around 9:30am and around 10:15am my data was less than 500mb without using the fone, and I don't want here that app where open and that story this happens often and this is not the first I complain . I have switched off all background refresh . I want to know how come when my fone is locked and I keep on getting sms that my data is been depleted?
I'm a very loyal customer to Vodacom and my debit order never bounces but I get unprofessional service.
I want my data back.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
24 May 2019, 14:01 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 May 2019, 14:01
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 May 2019, 14:44 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply27 May 2019, 14:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,