SC
Sarah C

1 reviews | Active since Nov 2016

30 Nov 2016, 22:05

Data battles

<p>Vodacom, </p> <p> </p> <p>Please note that for four months I have not been able to use the self-help service (*111#) to purchase data, which means that I have to phone your call centre each time. And every time they say that they cannot see any problem, but it may be possible errors within the system. For four months straight? I have been trying to contact your call centre for 3 days, but I keep getting that your experincing high volume calls and never get through to a consultant. Last resort was to go into one of your stores today and I get told they cannot help me as your currently offline. Please note that I will NOT be paying for the out of bundle data that Im currently being charged. Also, after I left the store my data has not been working whatsoever; so now I sit dataless. This is absolutely ridiculous. </p> <p>I kindly request someone get in contact with me ASAP to sort all of this out. </p>

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Replies (1)
Vodacom
Vodacom's reply01 Dec 2016, 07:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,