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Patrick M
1 reviews | Active since Aug 2018
11 Oct 2019, 20:38
Data balances combined and wrongful charged
Msisdn: ***, I am on 20gig day and 20gig night. Since last week these two balances were combined, had about 34 gig night owl and about 16gig day, when this problem got resolved I realized I have charged on my day time data eventhough my big internet connections were done after midnight. I have about 6 gigs charged. Can I please get my data back. Alternative msisdn:***
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Vodacom's replyOfficial
12 Oct 2019, 12:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Oct 2019, 12:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
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Patrick M's updateReviewer Update
17 Oct 2019, 20:12Can i please have this resolved immediately, everyday you keep saying someone is going to contact but nobody ever does. can I please have my data back because i am really close to cancelling this thing at whatever cost.
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Patrick M's update17 Oct 2019, 20:12
Reviewer Update
Can i please have this resolved immediately, everyday you keep saying someone is going to contact but nobody ever does. can I please have my data back because i am really close to cancelling this thing at whatever cost.
Vodacom's replyOfficial
25 Oct 2019, 11:29Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply25 Oct 2019, 11:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,