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AS
Alain S

1 reviews | Active since Mar 2009

05 Nov 2018, 12:00

.... data balance saga continues !!!!

According to Vodacom the ongoing data balance problem has been resolved ! I get a SMS notification saying that I have "less that 52.0 MB left". But according to their app I have 548.78 MB ???? I am not sure how Vodacom expect me to "manage my data" if they are unable to provide the correct information !!!!

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Replies (3)
AS
Alain S's update05 Nov 2018, 13:24
Reviewer Update
Last week (Sunday) I was told to email ********** "as they always reply". Still waiting for an acknowledgement of my emails let alone a reply !!!
Vodacom
Vodacom's reply05 Nov 2018, 14:06
Official
 Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        

Best regards,

AS
Alain S's update07 Nov 2018, 09:05
Reviewer Update
Still waiting for a reply to all my emails !!!!