Data balance inconsistency

I write this reluctantly but after having exhausting other methods, I am left with no choice.<br> I downloaded the MyVodacom application on Vodacom's own recommendation to allow for quick balance checks on my data and voice balances (I am not interested in the SMS balances).<br> The problem is that, as it did in December, it just stops giving me accurate information and tells me I have no data. Then I try *111# and it either cannot execute the request or it tells me I have data. In December when I had this issue I called the call centre and the operator told me the system was down and she couldn't check my balance for me, she also claimed that since the system is down, she can neither give me a reference number for the call and its recording so I have proof that I tried to sort the problem out. (which makes no sense because if the system is down how can the *111# system work?)<br> How am I supposed to be able use the functions on my phone without knowing if I am being charged out of bundle rates??? I cant rely on the app nor Vodacom itself. This has caused major inconvenience and frustration.<br> I look forward to positive feedback from Vodacom in assisting me.