NT
Nadia T
1 reviews | Active since Dec 2020
17 Dec 2020, 16:21
Data auto refill service
I have been a loyal Vodacom client for many years. This month I received R400 charge on my bill for a Auto data refill service which according to Vodacom I subscribed to in April 2019.
The total data which was auto charges was 1.3GB at a whopping R400 which is ****************. I was not at all aware of the auto charge happening on my account.
The terms and conditions clearly state that I should be notified when an auto charge takes place which I did not once received.
According to the customer service representative I spoke to, they do no understand the issue as it is 'only' R400 we are speaking about and the data was used so I have to pay. I was told that I will receive the detail of the data used which I also did not receive.
Very disappointed in the terrible customer service.
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Replies (2)
Vodacom's replyOfficial
18 Dec 2020, 06:35Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Dec 2020, 06:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Dec 2020, 09:41Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number ***, our records indicate that your query was escalated to our billing team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number ***, our records indicate that your query was escalated to our billing team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Dec 2020, 09:41
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number ***, our records indicate that your query was escalated to our billing team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number ***, our records indicate that your query was escalated to our billing team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,