NR
Neil R

1 reviews | Active since Apr 2015

08 Feb 2018, 16:43

Data and Vodacom once again

Please explain to me how can my data be finished if my phone is lying on the desk for more than an hour without anything happening on it or it being touched, all apps including whatsapp and safari data usage has been switched off and all of a sudden sms's came rolling in out of nowhere saying "you have less than 50MB of your vodacom data bundle " followed by another one "you have less than 39MB of your vodacom data bundle " and last but not least "Your vodacom data bundle on 082... has run out".....???

0
Replies (2)
Vodacom
Vodacom's reply09 Feb 2018, 06:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

NR
Neil R's update09 Feb 2018, 13:11
Reviewer Update
I would like to thank you for the communication. This was NOT the first time that this has happened but it was the first time I actually got an answer that answered my question and I was given a solution/assistance. Not even at the vodacom shop they could/wanted to answer/help me. Thank you!