1 reviews | Active since Aug 2017
Data and modem trap - unauthorised charges, unable to cancel
<p>I was told that it was a month to month contract and that I could cancel at anytime. I was very clear with the agent at the time and this was confirmed to me. I was aware they usually trick you and lock you in with no way of cancelling.</p> <p> </p> <p>Vodacom and refusing to allow me to cancel.</p> <p> </p> <p>I would like this contract to be cancelled with immediate effect. And I am not prepared to be charged for a balance of a contract that I never agreed to. I would like Vodacom to contact me and arrange cancellation as a matter of urgency.</p> <p> </p> <p>If need be I am prepared to escalate this matter.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
