MP
Mike P

1 reviews | Active since Aug 2017

08 Aug 2017, 06:56

Data and modem trap - unauthorised charges, unable to cancel

<p>I was told that it was a month to month contract and that I could cancel at anytime. I was very clear with the agent at the time and this was confirmed to me. I was aware they usually trick you and lock you in with no way of cancelling.</p> <p> </p> <p>Vodacom and refusing to allow me to cancel.</p> <p> </p> <p>I would like this contract to be cancelled with immediate effect. And I am not prepared to be charged for a balance of a contract that I never agreed to. I would like Vodacom to contact me and arrange cancellation as a matter of urgency.</p> <p> </p> <p>If need be I am prepared to escalate this matter.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply08 Aug 2017, 07:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team