DATA AND MINUTES NOT ALLOCATED TO ME

I have upgraded last month to a Smart L Package through Vodacom giving me 250 talk time minutes and 500 mb of data. The data and minutes were not allocated to me but I am getting charged the contract amount that I upgraded to without the extra free minute and data. I am now getting charged for out of bundle rates for the data i use and I have called VODACOM on 5 different occasions, where by they agree that my data and minutes were not allocated to me and that they will refund extra charges within 2 working days or at least get the technical department to contact me. I am still waiting and find their service absolutely useless as well as the fact that i'm being ********** as I am paying for something that I am not getting as per the signed contract. I recommend people not to choose Vodacom as they are useless and have *********** people working for them who cannot get things sorted out especially after me contacting them after 5 separate occasions.