DATA AND MINUTES

I need urgent assistance as this is going on for about 4 to 6 months. I need to phone in every single month to enquire when I will receive my data and my minutes as well as sometimes the sms's on my package. This is really annoying and very very inconvenient for me. Kindly assist me as a matter or extreme urgency. I needed to load money onto my account over the weekend just to have data. and you buy data for R10.00 but it is never allocated to you what is wrong?????<br>