1 reviews | Active since Jun 2017

22 Aug 2017, 05:34

Data and inaccuracy

Vodacom is a disdapointment honestly I've been up all night because I'm a student Ive loaded almost R100 worth of data and it's being eaten up by nonsense of Vodacom I know about apps eating data and all that but I monitor it and i didn't even send a message or anything but all of a sudden my data is finished i better be repaid tomorrow i took screen shot and bank transaction to prove that not even more than 5 min has gone by and my data is finished and AND ITS DATA WORTH ****EN IM I'M A STUDENT THIS IS UNWXCEPTABLE IM MIVING TO TELKOM OR CELL C AS SOON AS MY DATA SUTUATION GETS SORTED OUT I wouldn't be sending this if it wasn't for my TELKOM SIM I mean I use my phone for internet access when I'm not at school this is ridiculous honestly I need help to get my money back and I have proof for any one who is going to tell me otherwise

0
Replies (2)
Vodacom
Vodacom's reply22 Aug 2017, 06:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply22 Aug 2017, 10:46
Official

Dear Thandiswa

Kindly be advised that feedback has been sent to you via SMS.

Regards,
RJ

Best regards,