DC
David C

1 reviews | Active since Mar 2009

28 Oct 2016, 09:38

Data and call center run around

<p>This morning I purchased a 1 gig data bundle. Low and behold 20 minutes later it was depleted. I did not download anything or used youtube. I called 082 855 to find out what is going on. After 25 minutes on the phone and having been transferred to five different people the last person put the phone down in my ear.</p> <p>I will be terminating all my contracts as the come up for renewal. I have 5 contracts with Vodacom and the first one to go is in a month or 2. I am tired of being ********** and then being treaded like dirt.</p> <p> </p>

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Replies (2)
DC
David C's update28 Oct 2016, 10:45
Reviewer Update

Surprise surprise Vodacom is unable to generate a cancellation quote on my number. Please call back next week.

Vodacom
Vodacom's reply28 Oct 2016, 10:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team