1 reviews | Active since Dec 2009
Data and Airtime vanishes once again
So, I did a sim swop from a micro to a nano sim. The lady at Vodacom in Randridge mall said it would take 4 hours. At the same time I purchased airtime to the value of R55 and data to the value of R29. I received 2 sms's that my airtime balance is now R87.77 and data is 150mb.
Once I inserted the nano sim into phone I had no data or airtime balance available.
So, Vodacom, why do I need to be inconvenienced in this manner, surely you make enough money without having resort to my data and airtime disappearance. I would like my account credited asap.....
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team