JDLR
Jonita De La Rosa

1 reviews | Active since Feb 2016

21 Nov 2016, 07:42

Data and Airtime *****s

<p>I lost 1 Gig data and in excess of R220 airtime in two days. Vodacom claims it is my Iphone settings but then it should have happened previously? further to this my exact same phone on MTN does not have this issue. Vodacom tech guy confirmed all my settings are correct, but Vodacom (and I am not the only Vodacom user with the issue) dont even get back to you. just claim its updates.... yes.... updates (and my phone is on WIFI at work and home) that used all this data and airtime. I want them to pay back my money they ********ly took!!</p>

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Replies (1)
Vodacom
Vodacom's reply21 Nov 2016, 08:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team