1 reviews | Active since Jul 2016

13 Dec 2017, 23:25

Data and airtime loss

On the 09/12/2017 I bought R200 airtime then purchased 1gb for R149 today is the 13/12/2017 my balance R7.95 airtime and 295mb. What happened to my data and airtime how am I supposed to continue with vodacom if we being ****** blind.

0
Replies (2)
Vodacom
Vodacom's reply14 Dec 2017, 06:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Dec 2017, 16:49
Official

Good day

We could not reach you when we called. On two occasions we were advised that we called a wrong number.

Should you still need assistance please e-mail us on ***.

Kind regards

Moddy