TG
Telishia G
1 reviews | Active since Mar 2018
06 Mar 2018, 10:54
Data And Airtime Issues- Frustrated!!!
its weird that i have been on vodacom for so long but in this past year my data and airtime will go within minutes, all my mobile data aps will be off and the only thing on would be whats app. my Phone will not even be in my hand or i wouldnt even be using it but the data goes. Then the consultant says its my Phone? just Because i have an iphone but that is complete nonsense because i have had an Iphone for many years, but only now it seems to be a problem. I am so frustrated Because i can use up to 1gig a day or even R90 worth of airtime...Ii am definetly changing networks...
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Replies (2)
Vodacom's replyOfficial
06 Mar 2018, 12:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Mar 2018, 12:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Apr 2018, 10:44Dear Telisha,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
An investigation has been completed and your billing was found to be completely correct and accurate. As a once-off gesture of goodwill your account was credited with R150.00.
We also recommend that you download the My Vodacom App and download a data traffic monitor to keep track of your data usage and purchase more data before depleting your bundle.
To monitor and track your cellular data usage on your I-Phone, go into Settings. Then tap on Cellular, then go to Cellular Data Usage. You can reset these statistics on the 1st of each month.
Regards,
Vodacom Consumer Website Team
Hafiza Sydow
Best regards,
Vodacom's reply04 Apr 2018, 10:44
Official
Dear Telisha,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
An investigation has been completed and your billing was found to be completely correct and accurate. As a once-off gesture of goodwill your account was credited with R150.00.
We also recommend that you download the My Vodacom App and download a data traffic monitor to keep track of your data usage and purchase more data before depleting your bundle.
To monitor and track your cellular data usage on your I-Phone, go into Settings. Then tap on Cellular, then go to Cellular Data Usage. You can reset these statistics on the 1st of each month.
Regards,
Vodacom Consumer Website Team
Hafiza Sydow
Best regards,