SX
Samke X

1 reviews | Active since Aug 2017

22 Aug 2017, 14:52

Data and airtime issue

Every time I load airtime or data I don't get any sort of notification anymore when my data is depleted. They just take my airtime. Fine I had made peace with that but last night I bought 200MB of data and it got depleted within a matter of minutes along with my airtime. This is becoming such an issue for me. I had ported from another service provider because of their network problems but I'd rather port back to them than to stay with Vodacom because pf the ridiculous issues I've encountered with them. Something needs to be done. They cannot claim to be the best if they treat their customers this way.

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Replies (1)
Vodacom
Vodacom's reply22 Aug 2017, 15:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,