Data and Airtime finished withing minutes of loading

Item: Vodacom
Rating: 1
Author: BOITUMELO K

This is just nonsense last night i loaded a 130Mb and 29 airtime it was completely finished within 2 minutes of reading 2 whats app messages which were text. So in essence i was being charged 5Mb per second, are you crazy. Bring back my airtime and data now and not having technical support at night is absolutely unacceptable when you are famously known for inept service. I want my money back now. Voda*******!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

28 Sept 2017, 10:10

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply28 Sept 2017, 10:10

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's replyOfficial

28 Sept 2017, 13:37

Dear Boitumelo,

Please note feedback has been provided.

regards,

Cassandra

Vodacom's reply28 Sept 2017, 13:37

Official

Dear Boitumelo,

Please note feedback has been provided.

regards,

Cassandra