Data and airtime dissatisfaction

Item: Vodacom
Rating: 1
Author: Gwen M

I have been having a problem with my airtime and data. Last night I bought data and airtime but after 30 minutes I had 0 balance, this morning I bought airtime without even using it, I had a 0 balance 10 minutes later.

I have been a client of Vodacom for 15 years and this experience is just unbearable,I can not work because of this issue,I tried calling the customer care line but got no assistance from you.

I am very dissatisfied with this type of service.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

15 Feb 2019, 10:55

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply15 Feb 2019, 10:55

Official

Vodacom's replyOfficial

15 Feb 2019, 11:45

Dear Gwen

Thank you for taking my call. As per our telephonic conversation I have advised accordingly with regards to your query.

We apologize for the inconvenience.

Have a great day further.

Vodacom Consumer Website Team

Vodacom's reply15 Feb 2019, 11:45

Official