SA
Susanne A

1 reviews | Active since Jun 2016

16 Jul 2018, 06:40

Data and Airtime dissappearing although the cellphone is switched off while I am asleep

I woke up this morning at 05:50am and switched my cellphone back on just to find that I received 5 sms from Vodacom at 22:11, 22:16,22:22, 22:20 and at 22:33 to tell me that I am using all my cash and data and have run out of airtime and data and now have nothin left - no airtime and data, yet my cellphone was switched off and I was already asleep. How is this possible. I am training all week in another city and now have no airtime and data to contact my clients. SHAME on you Vodacom, this is the second time in 3 years that you take airtime, money and data from your customers.

PLEASE investigate urgently as I need my airtime and data for my business.

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Replies (1)
Vodacom
Vodacom's reply16 Jul 2018, 06:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team