1 reviews | Active since Jun 2016
Data and Airtime dissappearing although the cellphone is switched off while I am asleep
I woke up this morning at 05:50am and switched my cellphone back on just to find that I received 5 sms from Vodacom at 22:11, 22:16,22:22, 22:20 and at 22:33 to tell me that I am using all my cash and data and have run out of airtime and data and now have nothin left - no airtime and data, yet my cellphone was switched off and I was already asleep. How is this possible. I am training all week in another city and now have no airtime and data to contact my clients. SHAME on you Vodacom, this is the second time in 3 years that you take airtime, money and data from your customers.
PLEASE investigate urgently as I need my airtime and data for my business.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
