data and airtime dissappearing

I am losing data and airtime at the speed of lightning and nobody can assist me immediately. No apps are running, data turned off and Vodacom full of excuses. They are aware of their problems and should deal with these immediately. I have more than 1 contract and *** is the worst. My son needs to contact me and I am too scared to keep loading airtime or data as it just keeps being depleted at a rapid rate. This is not a new complaint with Vodacom as country wide people have been complaining. Doesn't seem like they put service 1st