1 reviews | Active since Nov 2016

18 Jun 2018, 18:39

DATA AND AIRTIME DISAPPEARING FROM VODACOM

Our airtime and data all disappeared today. Two different contracts both on the same day, half way through the month. Why do we keep having to buy so much only for it to disappear?

Please an someone get in contact with me to tell me why I have been spending at least R500 buying data and airtime over the last couple of months and where this has been going?

Very suspicious that both mine and my wife’s data and airtime completely vanished on the same day with two separate contracts.

0
Replies (2)
Vodacom
Vodacom's reply18 Jun 2018, 20:25
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Jun 2018, 14:07
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)